nagad Responsible Gaming
When gaming goes beyond entertainment, support is needed. nagad believes that the safety and well-being of every player is the highest priority — so we are here for you, always.
At nagad, we want every player to play for fun, not under pressure. Betting and casino gaming is adult entertainment — it is important to be aware of your own situation before taking part. Playing responsibly means enjoying it within your financial means, with a clear head, and within a set time limit. Our Terms and Conditions contain detailed guidelines on this, which apply to every player.
Players often do not realise when their gaming habits have become a problem. There are some common signs to look out for — such as playing repeatedly to recover losses, neglecting family or work time for gaming, or feeling unable to stop. In such situations, nagad's support team is always there for you.
In accordance with our Privacy Policy, your personal information and account data are kept fully secure. If you request self-exclusion or a limit to be set, that information is never shared with third parties. On this page you can learn in detail about tools for setting gaming limits, warning signs, and how to get support.
For ages 21 and above only
You must be 21 years of age or older to open an account at nagad and take part in any form of betting or casino activity. Participation by minors is strictly prohibited. Parents are requested to ensure that younger family members cannot access this site.
Set your own limits yourself
nagad gives you several tools to keep your gaming habits under control.
Deposit Limit
Set a maximum amount in advance for how much you will deposit per day, week, or month. Once a limit is set, it cannot be exceeded.
Loss Limit
Set a limit on how much you can lose within a given period. Once that amount is lost, your account will automatically stop allowing further play.
Session Time Limit
Set a time limit for how long you play in one sitting. When the set time is up, a warning message will appear and the session will end.
Cool-Off Period
Take a break from your account for a few days or weeks. During this time you will not be able to log in or place bets, but your account will not be deleted.
Self-exclusion
If you need a longer break, activate self-exclusion. This will keep your account fully closed for a set period and no promotional messages will be sent.
Reality Check
At set intervals, view a brief summary of your total play time and spending so you can see for yourself how much has been spent.
Request a limit or exclusion
Fill in the form below to let the support team know your preferred limits.
Limit Request Form
After receiving this request, our support team will contact you via live chat or email.
Recognise the warning signs
If you notice any of the following signs in yourself, seek help without delay.
- Playing repeatedly to recover financial losses — continuing to play with the thought that "one more win will fix everything".
- Hiding gaming activity from family or friends, or lying about how much has been spent.
- Neglecting work, studies, or family time for gaming, and failing to meet daily responsibilities.
- Spending beyond a set budget and using borrowed money or savings to fund gaming.
- Repeatedly failing to stop gaming despite trying, or feeling restless or irritable when not playing.
- Turning to gaming to cope with stress, loneliness, or low mood.
- Feeling mentally broken after a heavy loss and being unable to manage the situation on your own.
Ways to get support
Do not struggle alone — seeking help is an act of courage.
nagad Live Chat
Our support team is available 24/7 to help via live chat in Bengali and English. Requests to set limits or close an account are processed immediately.
Email Support
Write to us at — [email protected] — describe your situation and receive guidance on the steps to take. We reply in Bengali.
Family and Friends
Let a trusted family member know about your situation. Support from those close to you is the most effective way to address a problem.
Professional Advice
Contact a mental health specialist or addiction counsellor. Seeking professional help is not a sign of weakness — it is a sign of awareness.
nagad's Commitment
What we do to ensure responsible gaming.
Age Verification
Age verification is mandatory at the time of registration. Anyone under 21 cannot create an account.
Promotion Restrictions
Players who are self-excluded do not receive any bonus or promotional messages.
Data Protection
Your account and self-exclusion information is secured with SSL encryption and kept confidential.
Limits Take Effect Quickly
Limits take effect immediately after a request is made; requests to lower a limit may take a little time, while requests to raise one take effect instantly.
View Gaming History
Your transaction and gaming history can be viewed from your account at any time, so you can track it yourself.
Awareness Information
nagad regularly publishes responsible gaming information and awareness messages, because an informed player is a happier player.
Is gaming entertainment, or has it become a habit?
Betting and casino games are a form of entertainment — not a source of income. nagad always advises: only play with what you can afford to lose. Every game carries a chance of winning, but the possibility of losing is equally real. So set a budget in advance and stick to it.
Taking breaks from time to time is a sign of good habits. If you have some time left in the day after work, family, and other activities, then play — do not sacrifice time for it. If you find you cannot stop thinking about gaming or it is on your mind all day, that is a warning sign.
You will find answers to common questions about responsible gaming on our FAQ page. For any further information, contact us directly via live chat or email — support is always available in Bengali.
Remember, acknowledging a problem is the first step toward solving it. At nagad, we want you to stay well, be happy with your family, and keep gaming a part of your life that brings joy — not a burden.