nagad Privacy Policy

In this policy, "we", "our", or "nagad" refers to the organisation that operates the nagadbet.cam platform. "You" or "user" refers to any visitor to the site, whether registered or not.

"Personal information" means any information that identifies or is likely to identify a specific individual — such as name, mobile number, email address, date of birth, and financial transaction details.

This policy applies to all information collected within the nagadbet.cam website. It does not apply to information collected through third-party websites or applications.

2.1 Information Provided at Registration

We collect the information you voluntarily provide when creating an account:

• Full name and date of birth
• Mobile number and email address
• Mobile wallet details (bKash, Nagad, Rocket, or Upay number)
• Password (stored in encrypted form)
• Documents required for identity verification

2.2 Automatically Collected Information

Some information is collected automatically while you use the site:

• Device type, operating system, and browser version
• IP address and geographic location (country level)
• Time of access, session length, and pages visited
• Data collected through cookies and similar tracking technologies
• Referral source (where you came from before visiting the site)

2.3 Transaction Information

Information related to deposit and withdrawal activity — such as transaction amount, date, method, and status — is recorded as logs in our system.

nagad uses the information collected for the following purposes:

• To complete account creation and identity verification
• To process financial transactions and prevent fraud
• To inform you about bonuses, cashback, and VIP benefits
• To provide 24/7 customer support and resolve technical issues
• To maintain the security and stability of the site
• To comply with applicable laws and regulations
• To enforce responsible gaming policies

We do not sell your personal information to third parties for commercial purposes.

nagadbet.cam uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Performance Cookies: Help improve services by analysing how the site is used.
• Preference Cookies: Remember your language selection and other preferences.

You can disable cookies from your browser settings, but this may limit some functionality of the site.

We may share your information with third parties in the following limited circumstances:

5.1 Service Providers

Trusted third parties engaged for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support may receive the minimum necessary information. These service providers are contractually bound to meet our privacy standards.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, a valid request from a government authority, or applicable law.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. We will give prior notice in such situations.

nagad applies industry-standard security technologies to protect your personal and financial information:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored as hashes using strong encryption algorithms
• OTP verification is in place when accessing your account
• Firewall and intrusion detection systems are active at the server level
• Regular security audits are conducted

However, since absolute security cannot be guaranteed when transmitting information over the internet, we ask you to keep your account password private and avoid logging in from unfamiliar devices.

We retain your information for as long as your account is active. Some information may be kept for a set period even after an account is closed:

• Financial transaction records: for the period required by law
• Identity verification documents: as required by applicable rules after account closure
• Customer support communication records: for a limited period for the purpose of resolving issues

Once the purpose is fulfilled or the retention period has passed, data is securely deleted or converted in a way that it is no longer personally identifiable.

As a nagadbet.cam user, you have the following rights:

8.1 Right to Access

You may request to know what information we hold about you. We will respond within a reasonable time upon receiving such a request.

8.2 Right to Correction

If your profile contains incorrect or incomplete information, you may request a correction. Some information can be updated directly from account settings.

8.3 Right to Deletion

In certain circumstances, you may request deletion of your personal information. However, some data may need to be retained where required by legal obligations or legitimate interests.

8.4 Right to Object to Processing

You may object to marketing communications and certain types of data processing. Contact our customer support team to have such a request handled.

nagadbet.cam is strictly not for those under 21 years of age. We do not knowingly collect personal information from minors. An age verification process is followed at the time of registration. If we become aware that a minor's information has reached our system, we will delete it immediately and close the relevant account.

Age verification is an important step for us as part of Responsible Gaming practices.

If you agree to receive marketing messages, we will inform you about relevant promotions, bonus offers, and platform updates. Each message includes an option to unsubscribe.

You can turn off marketing communications at any time from account settings or by contacting our support team. Unsubscribing will not stop important service-related messages (transaction confirmations, security alerts).

To keep the site's services running without interruption, data may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that the destination country or organisation maintains adequate data protection standards.

nagad reserves the right to update this privacy policy as needed. If significant changes are made, a notice will be published on the site and registered email addresses will be informed. Continuing to use the site after a change means the new policy has been accepted.

For answers to general questions about our services, you can visit the Frequently Asked Questions (FAQ) section.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our team can assist in both Bengali and English.